--- title: Case Study – 12th Annual Customer Experience Conference description: The 12th Annual Customer Experience Conference was held in New York City from the 24th-25th May. The conference’s aim was to discuss the transformations th image: https://blog.evvnt.com/hubfs/Evvnt_Rework_Final-Favicon-512-red-1.png --- [Skip to content](https://blog.evvnt.com/news/case-study-12th-annual-customer-experience-conference#main-content) [![Evvnt](https://blog.evvnt.com/hubfs/Evvnt_Rework_Final-01%20(1)-2.svg "Evvnt")](http://www.evvnt.com) Search # Case Study – 12th Annual Customer Experience Conference [Richard Green](https://blog.evvnt.com/news/author/richard-green) Oct 5, 2026, 7:03:12 PM The **12th Annual Customer Experience Conference** was held in New York Cityfrom the 24th-25th May. The conference’s aim was to discussthe transformations that are tacking place in the world of customer experiences, since in today’s world exemplary service is now just the beginning of a successful service. Mobility**,** big data and social media have placed customer experience at the centre of most organisations. In fact customer experience models will most likely dictate who the winners of the future are going to be. **Audiences were given the chance to learn from top CEOs and** **industry leaders** and be shown where the new world of Customer Experience is headed and what companies can do to seize the opportunity.  **The Conference Board** were looking for a simple solution to submit events with a time saving tool, a new audience reach and event marketing momentum that ‘pings’ activity into natural search – the solution is **evvnt**. **Organiser:** [The Conference Board](https://www.conference-board.org) ![](https://evvnt.com/wp-content/uploads/2016/06/Schermata-2016-06-02-alle-15.40.08.png) ![1Description of the event](https://evvnt.com/wp-content/uploads/2013/03/1Description-of-the-event.jpg) ## 12th Annual Customer Experience Conference #### On Thursday March 24, 2016 at 8:00 am (ends Friday March 25, 2016 at 3:00 pm) **Information: Customer Experience Conference** has been held in **New York from 24-25 March, 2016** and it was shaped by the Conference Board’s independent, objective and world-renowned research in both economic and human capital trends. ![2Broadcast and Publish](https://evvnt.com/wp-content/uploads/2013/03/2Broadcast-and-Publish1.jpg) We published to over **115** event sites and watched as the sites supplied live links – submitted sites go live within 24 hours to 7 working days. ![3Share our expertise](https://evvnt.com/wp-content/uploads/2013/03/3Share-our-expertise.jpg) We ensured was distributed across all relative event listing sites locally, nationally, globally and socially with a **total site reach of 253,9 M!** ##### Industry Specific: 13 ![](https://evvnt.com/wp-content/uploads/2016/06/Ind-Specific-CX-CONFERENCE.png) ##### Targeted: 34 ![](https://evvnt.com/wp-content/uploads/2016/06/Targeted-Strategic-HR.png) ##### Global: 13 ![](https://evvnt.com/wp-content/uploads/2016/06/Global-Strategic-HR-Conference.png) ##### National: 9 ##### ![](https://evvnt.com/wp-content/uploads/2016/06/National-Strategic-HR-Conference.png) ##### Local: 43 ![](https://evvnt.com/wp-content/uploads/2016/06/Local-Strategic-HR-Conference.png) ##### Social: 3 ![4Use targeted sites](https://evvnt.com/wp-content/uploads/2013/03/4Use-targeted-sites.jpg) We wanted to reach the maximum number of potential event attendees to participate in the event, we promoted the event to a wide network of industry publishers composed of **12 industry specific,  34 targeted, 13 global, 9 national, 43 local and 3 social.** The following images are examples of the event listed on targeted listing sites: ![5Natural search results](https://evvnt.com/wp-content/uploads/2013/03/5Natural-search-results.jpg) #### **Click on the logos below to view listing results:** #### [![new-google-logo](https://evvnt.com/wp-content/uploads/2016/03/new-google-logo.jpg)](https://www.google.co.uk/webhp?hl=it#hl=it&q=12th+Annual+Customer+Experience+Conference)[![Yahoo](https://evvnt.com/wp-content/uploads/2013/03/Yahoo-good.jpg)](https://uk.search.yahoo.com/search?p=12th+Annual+Customer+Experience+Conference&fr=yfp-t-903) [![Bing](https://evvnt.com/wp-content/uploads/2013/03/Bing-good.jpg)](http://www.bing.com/search?q=12th+Annual+Customer+Experience+Conference&go=Invia&qs=n&form=QBLH&pq=12th+annual+customer+experience+conference&sc=0-42&sp=-1&sk=&cvid=896BC0399D0B418FB84B2B60F3252C21) [![Ask](https://evvnt.com/wp-content/uploads/2013/03/Ask-good.jpg)](http://uk.ask.com/web?q=12th+Annual+Customer+Experience+Conference&qsrc=0&o=8536&l=sem&qo=homepageSearchBox) [![Aol](https://evvnt.com/wp-content/uploads/2013/03/Aol-good.jpg)](http://search.aol.co.uk/aol/search?s_chn=hp&enabled_terms=&s_it=aoluk-homePage50&q=12th+Annual+Customer+Experience+Conference) We can grow your audience reach and achieve better natural search. The publishers who we work with can expect to appear on the first page of Google. **evvnt** customers often ask about the impact of the content distribution we provide on their search rankings, and it is important for us to ensure we continue to make a positive impact on their behalf. To learn more click [here.](https://evvnt.com/2014/11/p-p-p-pick-penguin/) ![7Report](https://evvnt.com/wp-content/uploads/2013/03/7Report.jpg) *To be as transparent as possible, **evvnt** always sends a detailed report to each client.* **Broadcast results:** Total number sites the event has been submitted to, depending on the category, location and the level of targeting required for the event. ![](https://evvnt.com/wp-content/uploads/2016/06/DISTRIBUTION-CX-CONFERENCE.png) **Audience reach:** See how many people can see the event including aggregated total unique users globally and estimated to the event. We also document sites that pass content on to mobile apps. ![](https://evvnt.com/wp-content/uploads/2016/06/AUDIENCE-CX-CONFERENCE.png) **Detailed reporting:** A click tracking report with a summary of the events performance is activated and supplied within the product segmented by url type and the site delivering traffic. **Key figures:** **63%** of live links within 24 Hours **13** mobile apps Active in all**5** major search engines. [Tweets by @ConferenceBoard](https://twitter.com/Conferenceboard)// [![Free demo](https://evvnt.com/wp-content/uploads/2013/03/free-demo.png)](https://evvnt.com/free/)       ## Read On [![](https://blog.evvnt.com/hs-fs/hubfs/Evvnt_Rework_Final-Favicon-512-red-1.png?width=352&name=Evvnt_Rework_Final-Favicon-512-red-1.png)](https://blog.evvnt.com/news/case-study-strategic-hr-conference-2016) ### [Case Study – Strategic HR Conference 2016](https://blog.evvnt.com/news/case-study-strategic-hr-conference-2016) The Strategic HR Conference 2016 was held in New York City from the 12th-13th May. The conference’s... 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All rights reserved.  [Terms & conditions](https://evvnt.com/terms/) | [Privacy policy](https://evvnt.com/terms/privacy/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Richard Green", "url" : "https://blog.evvnt.com/news/author/richard-green" }, "dateModified" : "2026-10-05T23:03:31.549Z", "datePublished" : "2026-10-05T23:03:12.000Z", "headline" : "Case Study – 12th Annual Customer Experience Conference", "image" : [ "https://blog.evvnt.com/hubfs/Evvnt_Rework_Final-Favicon-512-red-1.png" ], "mainEntityOfPage" : { "@id" : "https://blog.evvnt.com/news/case-study-12th-annual-customer-experience-conference", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.evvnt.com/hubfs/Evvnt_Rework_Final-01%20(1)-2.svg" }, "name" : "Evvnt Technologies Corp" } } ```